Refund policy

Gamers Guild will accept returns on all unopened products within 2 weeks of delivery. Gamers Guild does not cover shipping costs on returns. All returns are subject to a 15% restocking fee.

The restocking fee is waived if store credit is elected as the refund method. Please email customerservice@gamersguildaz.com for approval and the preferred method of payment before sending back merchandise.

If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. Please notify Gamers Guild if help is needed locating the manufacturer.