Refund policy

Gamers Guild will accept returns on all unopened products within 2 weeks of delivery. Gamers Guild does not cover shipping costs on returns. All returns are subject to a 15% restocking fee.

The restocking fee is waived if store credit is elected as the refund method. Please email customerservice@gamersguildaz.com for approval and the preferred method of payment before sending back merchandise.

If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. Please notify Gamers Guild if help is needed locating the manufacturer.

Gamers Guild will not accept returns on any CCG products. This includes but is not limited to cases, displays, decks, and packs. CCG product is shipped new and factory sealed, to preserve the integrity of our inventory we will not accept CCG returns.