Membership FAQ
Here are some of the most commonly asked questions about Membership! If you have other questions please feel free to Contact us or email us at customerservice@gamersguildaz.com.
Q: Why should I pay for Membership?
A: Membership is the best way to support the store and our mission to create safe play spaces and provide our customers the best price that we can! In return for your support we have come up with a ton of benefits both for our local members and for our members shopping online. Check them out HERE!
Q: How much does Membership cost?
A: We have different tiers of membership with different benefits shown: HERE. The lowest level, Supporter, is $10 a month which comes with some great benefits including live customer service chat and priority order processing. Our main level that we point people toward, Member, is $50 a month and comes with most of the benefits that we have available including wholesale pricing, priority on limited products, and a store credit rebate. Our highest level, Partner, is $150 a month and comes with some premium benefits including a Free Monthly Mystery Box, Free Priority Shipping, and a Partner only Discord Channel.
Q: If I sign up when do I get charged?
A: You will be charged immediately when you sign up then every month after that on the same day of the month (or as close as possible so if you signed up on the 31st some months is would be charged on the 30th).
Q: Can I cancel any time?
A: You can cancel at any time by contacting us or in the Account Overview area of our website when you are logged in.
Q: Do you have any discounts for Membership?
A: We have a discount if you purchase the Membership by the year. If you sign up by the year you pay for 11 months for the full year. See the pricing for the annual membership HERE!
Q: I saw wholesale pricing as a member perk, how does that work?
A: Once you sign up you will be able to access the members only areas of our website (It will show up as a black bar with blue buttons after your account has been verified!) We have set up this program to give people access to products at as close to wholesale as possible! We add a small fee for the credit card processing fees and a couple of dollars for the labor and packing but no further markup!
Q: Are there limits for wholesale pre-order purchases? If so what are they?
A: We do have limits set for pre-order products in the interest of making sure that all of our Members are able to get access to new releases we have established the following limits:
Standard Tag (This will be most normal CCG releases) - 2 cases
Specialty Tag (Collector boxes and some select other releases) - 2 boxes
Ultra Tag (This is super limited stuff, there will be times that these end up going to a lottery) - 1 box
Casual Tag (normally used for Pokemon ETBs and Bundles) - 5 units
Q: Are there any limitations on the Wholesale Pricing perk of membership ($50+ Tier)?
A: Once you activate the wholesale pricing perk of your membership, you cannot unsubscribe from that perk or the membership program without risking being permanently locked out of the wholesale program. We monitor this closely to prevent people abusing the system by joining, placing large wholesale orders, and then canceling their memberships.
It's not usually recommended to subscribe for a one-time purchase. Furthermore, if you cancel your membership after having placed wholesale orders, any orders that have not been fulfilled will be cancelled and refunded, no exceptions.
If we cancel your membership (violating our community standards), we will generally also refund 1-2 months of subscription as well.
Q: Why do the wholesale pre-orders say Tier 2?
A: Our wholesale program is built from our Patreon program that we started a year ago and there were 3 tiers in that program. We have since discontinued the program but there are still some people that are grandfathered in at the level that they subscribed at in the Patreon so we still have them labeled with the appropriate tiers. Wholesale Members have the same purchase limits in place as the tier 2 members from the Patreon.
Q: What is included in Clearance Sales?
A: Every month we go through our inventory and find things that we need to clearance and sell so that we can keep our inventory fresh and rotating to give our customers plenty of options! We open these sales up to members first before opening them up to everyone else and they can be shopped HERE.
Q: Why don't items in the member portal count toward free shipping?
A: The items listed in the member portal are either wholesale (see above) or Member Sales (see above) both of which do not generate profit so unfortunately we are not able to cover the shipping cost on those items.
Q: How does the store credit rebate work?
A: Each month we will calculate your total purchases, minus wholesale and member sales, and you will receive a store credit rebate equal to 3% of the total that you spent!
Q: What does Priority on Limited Products mean?
A: Sometimes we get products that are limited or are in high demand, we give members the first shot at these before opening them up to the wider customer base. If allocations are not sufficient for the number of member requests we will move to a lottery.
Q: How do I get the veteran's rebate?
A: Send an email to customerservice@gamersguildaz.com with something showing that you are a veteran (ID Card, paperwork, etc.) that has your name on it (Name must match the name on the membership account). The rebate will be processed in the form of a monthly $10 store credit rebate!
Q: What does Subscription auto order mean?
A: Sometimes there are people that want everything from a certain line of products. With this benefit all that you would need to do is let us know what you would like (for example: 1 of every Star Wars: Legion item released) and let us know how you would like to pay, store credit or invoice (If you choose store credit and don't have enough to cover the purchase we would invoice for the difference). Then we would automatically create the order and once the product is released we would ship them or have them ready for pickup based on your preferences.
This is not a guarantee of allocation, it is meant as a convenience for our loyal Partners to make sure that they get the product that they want. Subscription availability is subject to approval by the Executive Management team, some extremely limited lines will not be approved as subscriptions.
Q: What kind of things can I expect in a mystery box?
A: Each mystery box will contain curated products based on your preferences. They will each have a value of somewhere from $50-$125 MSRP. For example, if you selected Magic: The Gathering for your box you might receive a mystery box that has a playmat, a pack of dragon shield sleeves, a set of D10 Dice, 6 set packs, a collector pack, and some stickers or other swag. The actual contents will be curated month to month but this is an example of something that you might see!
Q: How do we order wholesale product that isn't pre-order?
A: At the beginning of every month (usually by the 3rd), we will update our OPEN ORDER items to the wholesale part of the site and people can shop it. This product is often backstock (no one wanted it, so there’s extra).
We recommend ordering quickly, as there is no guarantee the distributor will still have it and we can’t update the site daily. So putting your orders in fairly quickly reduces the chances of that being a problem.
We place orders once a week with distributors (usually on Wednesdays) for OPEN ORDER items so get your orders in before then to make sure that you get your product!
Q: What is the shipping time for Wholesale Open Order items?
A: 2-6 weeks lead time (we have to order what you bought from distribution, then ship it to you. We sometimes have the product on hand and fulfill it much faster, but that is NOT the expectation)
Q: Are the wholesale prices the same for both Member and Partner?
A: Yes. The price per box on CCGs is calculated for a $0.00 cost markup to us (we add 3.5% + $0.30 merchant processing fee (paypal/CC/etc.), $0.75-0.95 for packing materials (the box and paper to ship to you), and $1.75 - $2.50 for processing labor (to physically repack your product and send it to you). This spits out a static price on everything we sell wholesale, and we get $0.00 leftover. You pay the shipping.
Q: Am I guaranteed my pre-order?
A: As close to guaranteed as is possible. Barring some kind of severe allocation reduction from the distributor (if this occurs, we will prove that it wasn’t us by showing the communications). 99% of the time this does not happen (our orders go in so early to prevent this).
Q: When are wholesale pre-orders due?
A: Pre-orders are due when the distributor puts their order in with the manufacturer/controlling company (like WoTC for MTG). Japanese (Bandai) Games require this VERY early (often 6 months ahead of time).
Q: Why are wholesale pre-orders due so early?
A: This helps guarantee your order as we’re volume order piggy-backing onto the Distributors order directly to the manufacturer/controlling company (usually before printing). This helps to ensure that we get as much as you all want!
Another important point is that one of the benefits we get as a company for running the Wholesale is that we don’t have to tie up our $ for a lengthy period of time, we use yours up front. (CCG’s can be volatile, and this reduces our risks which we like).
Q: Why do you have products for sale at full price that aren't available at Wholesale?
A: We are looking to expand the wholesale model as much as we can but there are some limitations due to distributor or publisher agreements and we need to be conscientious of our stability as a company. As more people join the membership we will continue to grow what products are available at wholesale!
Q: Are there Open Order Tag limits?
A: No, but they are first come, first served so make sure that you are keeping an eye on the Member Communications (don't forget to subscribe!) page for the announcement that the open orders have been listed!
Q: If an Open Order Tag order is cancelled, how will it refund and when?
A: Once we submit your order to the Distributor they will sometimes reply that a certain product is no longer available, if this is the case we will either email you with options (if it’s partial), or fully cancel and refund (within 1-3 days). Once we process the refund, it’s usually 1-3 days from the merchant side to return your funds.
TL;DR It goes back to your payment method, generally within 1-2 weeks from the time you placed the order.
Q: Is it okay to combine pre-orders to save on shipping?
A: NO! Do not do this unless you don’t want your pre-orders on launch day. Whatever you put into the cart and check-out, WILL hold until we have EVERYTHING you put into that specific cart.
So if you want pre-orders on launch day, and other product ASAP, etc. you should split your orders how you want them processed (at your cost on shipping or selection of pickup).
Q: What does Order Due and Street Date mean?
A: Order Due is when you have to pay us (we close pre-orders and it’s no longer available to pre-order at the wholesale price)
Street Date is when the product is scheduled to be released to the public for sale
Q: When will my wholesale pre-order arrive?
A: Your pre-order will arrive on or as close to the launch date as is possible. Please note; we cannot guarantee there will not be delays (issues happen outside of our control), but we WILL keep you informed as issues arise.
Q: What do I do if I want more wholesale product than the limits allow?
A: Reach out to us at memberswholesale@gamersguildaz.com, there are some situations where we may be able to offer more than the normal limits. These asks will be much more successful if you are trying to get more of a standard product than the limit allows, it is very unlikely that we will be able to accommodate requests for increased amounts of Specialty or Ultra tag items.
Q: How you can help?
A: Spread the word! We need to get a LOT of people in here for this to work right/long term.