North Phoenix Retail General Manager (GM)

Job Description:

Overview: We are seeking a dedicated and confident individual to join our staff as a Retail General Manager. This role is crucial in the management of the assigned retail location and will be responsible for all retail and managed event areas within that store, including sales goals, employee management, store cleanliness and appearance, inventory management, and customer service.

Responsibilities:

• People Leadership:
  • Recruit, evaluate, and motivate store staff to work as a cohesive team that reaches department goals.
  • Interview and hire new candidates while working with HR.
  • Supervise the onboarding process for new hires, providing necessary training sessions and documentation while following company policies.
  • Manage the staff schedule, post schedules and rotation to minimize staffing costs while maximizing revenue.
  • Able to operate under pressure to deliver on time-sensitive deliverables and communicate roadblocks proactively.
• Storefront Management:
  • Oversee and manage all aspects of the store operations, including stock control, cash management, sales forecasts, staffing forecasts, and daily reports.
  • Ensure compliance with company policies, processes, and procedures by all parties in the store location.
  • Ensure compliance with labor laws, equal opportunity regulations, and other relevant employment laws.
  • Present an accurate brand image and maintain visual merchandising standards.
  • Able to answer customer inquiries and assist with matters pertaining to your responsibilities while away from the store location.
• Inventory Audits and Management:
  • Communicate with the Warehouse Manager to ensure efficient stocking of the store.
  • Order product and supplies as needed from the appropriate vendors.
  • Audit inventory to ensure efficient use of retail space.
• Customer Service and Escalations:
  • Act as Manager on Duty to ensure positive customer experience.
  • De-escalate customer complaints according to company guidelines.
  • Enforce the Code of Conduct and escalate any CoC complaints to Senior Management.
  • Acting as a principal contact point between the customer and the company, providing data to improve processes and adapt our services and products to local consumers.
• Event Management and Execution:
  • Notify the community through announcements and advertisements both in-person and online via Discord.
  • Allocate table space for events to avoid seating clashes.
  • Handle Members Nights announcements.
  • Execute competitive-style events on a day-to-day basis, including collect payment, record ticket sales and provide prizing to competitors.

Qualifications:

• Proven experience of a similar role in the retail industry. Preferably in the tabletop industry.
• Unwavering belief and support of The Gamers Guild AZ Code of Conduct and values.
• Strong leadership and people management skills.
• Excellent communication and organizational skills.
• Ability to work flexible hours in a 7/365 work environment.
• Excel / Spreadsheet and other Microsoft Office proficiency.
• Ability to work under pressure while maintaining a positive attitude.
• Financial analysis skills sufficient to interpret operating statements and other financial reporting data, budget management skills, and inventory control skills.
• Demonstrated ability to manage multiple tasks in a fast-paced environment while adapting to changing business priorities.
• Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.

Benefits:

• Health Insurance available, $140/m covered by the company
• Unlimited PTO
• 5 days of sick time per year
• Competitive pay based on experience
• Employee discounts on products on specific products or foods
• Free Gamers Guild AZ membership
• Payroll Advance – eligible after 120 days of employment, up to 5% of your annual pay
  • Limit goes up with tenure
• Gym membership reimbursement, up to $15/month

Other Details

• Education Level: HS Diploma or GED required; bachelor's degree preferred.
• Required Certifications/Licenses: None
• Position Type: Full Time
• Expected Hours: 55 hrs/week on average
• Shift(s): Evening; Day
• Pay Type: Salaried
• Pay: $70,000 – $80,000 per Year

To Apply

Send an email with your resume to HR@gamersguildaz.com

Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.