Publisher Services Manager

About Us

Gamers Guild is built on a simple idea: creating a safe, inclusive, and fun gaming space for everyone, with a special focus on minors, LGBTQ+ individuals, people of color, and women; groups that are too often excluded in gaming spaces. Our Code of Conduct is central to our identity, and we enforce it consistently to ensure our community feels welcome, respected, and excited to return.

If you love relationship building, project management, and helping small publishers succeed, this role might be perfect for you.

Job Description

Gamers Guild is seeking an organized, relationship driven, and detail focused Publisher Services Manager to lead our growing publisher client portfolio. You'll be the primary contact for every publisher we work with across our warehousing, fulfillment, and secondary market support programs, and the project manager responsible for keeping each client engagement running smoothly from first conversation through ongoing operations and renewal.

This is a senior role with real ownership and high expectations. It is ideal for someone who thrives when they are trusted to run their own book of business, who brings both the relationship instincts of an account manager and the discipline of a project manager, and who cares about doing right by the clients and teammates they work with.

Responsibilities

Client Relationship Management

Serve as the primary contact for every active publisher client.
Receive warm leads from internal team members, qualify fit, and guide prospects through discovery conversations and contract execution.
Maintain clear, consistent communication with clients through onboarding, ongoing operations, and renewal.
Respond to all client communications within one business day, in line with company policy.
Build trust and durable relationships with publishers by being reliable, accurate, and responsive.

Project Management & Internal Coordination

Drive each client engagement through qualification, contract execution, onboarding, launch readiness, and ongoing operational cadence.
Hold timelines and surface slippage early.
Coordinate across warehouse operations, the tabletop gaming department, data analytics, marketing, and accounting to ensure information and work hand off at the right time.
Run the internal kickoff process at contract signature and keep every involved team moving on schedule.
Have timeline visibility across teams and departments.

Contract & Commercial Stewardship

Support contract execution, redlines, and renewal conversations in partnership with the CEO.
Monitor ongoing compliance against signed terms, including inventory reserves, product payment elections, storage tier triggers, and service level commitments.
Escalate material issues to the CEO with recommended resolutions.
Maintain accurate records of contract status, key dates, and commercial terms for every client.

Client Communications & Reporting

Present monthly and quarterly analytics packages to publishers. Analytics packages are produced by the internal data and marketing teams; the Publisher Services Manager delivers and interprets them for clients.
Translate performance data into clear, business focused narrative and field client questions.
Prepare and send recap emails, meeting summaries, and scheduled check ins.
Coordinate with the CEO on quarterly executive check in communications.

Documentation & Continuous Improvement

Maintain and update standard operating procedures for repeatable client work.
Surface patterns from real client engagements back to leadership so the program can be continuously improved.
Contribute performance data back to internal underwriting and pricing models.
Continual interrogation and updates of workflows into HubSpot CRM.

Qualifications

Minimum 5 or more years of experience in client management, account management, or project management, ideally in a business to business context.
Demonstrated ability to coordinate across multiple internal teams and drive projects to completion on time.
Strong organizational and communication skills, including clear written communication for client facing documents and emails.
Financial literacy, including comfort with margins, billing structures, and basic commercial terms.
Comfort with data and reporting tools, including Excel, Google Sheets, and common business software platforms.
Ability to handle multiple client accounts simultaneously without losing detail.
Discretion and professionalism with sensitive commercial and client data.
Familiarity with the tabletop gaming industry is strongly preferred but not required.
Commitment to fostering a welcoming, inclusive workplace.

Benefits

Health insurance; $140/month covered by the company.
PTO up to 20 days per year depending on tenure.
5 days of sick time per year.
Competitive pay based on experience.
Employee discounts on products (typically cost + 10%, with some exceptions).
Free Gamers Guild AZ Membership.
Payroll Advance eligibility after 120 days (up to 5% of annual pay; increases with tenure).
Gym membership reimbursement up to $15/month.

Other Details

Required Certifications/Licenses: None
Position Type: Full Time, Salary, Exempt
Hours: 40 to 60 hours per week; occasional evening or weekend availability for client launches or escalations.
Pay: $85,000 to $115,000 DOE
Location: Tempe, AZ / Phoenix, AZ

Equal Opportunity Statement

Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To Apply

Please email your resume and cover letter to hr@gamersguildaz.com.