Here are some of the most commonly asked questions about Membership! If you have other questions please feel free to Contact us or email us at customerservice@gamersguildaz.com.
Q: Why should I pay for Membership?
A: Membership is the best way to support the store and our mission to create safe play spaces and provide our customers the best price that we can! In return for your support we have come up with a ton of benefits both for our local members and for our members shopping online. Check them out HERE!
Q: How much does Membership cost?
A: We have different tiers of membership with different benefits shown: HERE. The lowest level, Supporter, is $10 a month which comes with some great benefits including live customer service chat and priority order processing. Our main level that we point people toward, Member, is $50 a month and comes with most of the benefits that we have available including priority on limited products and a store credit rebate. Our highest level, Partner, is $150 a month and comes with some premium benefits including a Free Monthly Mystery Box and a Partner only Discord Channel.
Q: If I sign up when do I get charged?
A: You will be charged immediately when you sign up then every month after that on the same day of the month (or as close as possible so if you signed up on the 31st some months is would be charged on the 30th).
Q: Can I cancel any time?
A: You can cancel at any time by contacting us or in the Account Overview area of our website when you are logged in.
Q: Do you have any discounts for Membership?
A: We have a discount if you purchase the Membership by the year. If you sign up by the year you pay for 11 months for the full year. See the pricing for the annual membership HERE!
Q: If I cancel my membership do I keep my outstanding wholesale orders?
A: If you cancel your membership after having placed wholesale orders, any orders that have not been fulfilled will be cancelled and refunded, no exceptions.
If we cancel your membership (violating our community standards), we will generally also refund 1-2 months of subscription as well.
Q: What is included in Clearance Sales?
A: Every month we go through our inventory and find things that we need to clearance and sell so that we can keep our inventory fresh and rotating to give our customers plenty of options! We open these sales up to members first before opening them up to everyone else and they can be shopped HERE.
Q: How does the store credit rebate work?
A: Each month we will calculate your total purchases and you will receive a store credit rebate equal to 3% of the total that you spent!
Q: What does Priority on Limited Products mean?
A: Sometimes we get products that are limited or are in high demand, we give members the first shot at these before opening them up to the wider customer base. If allocations are not sufficient for the number of member requests, we will move to a lottery.
Q: How do I get the veteran's rebate?
A: Send an email to customerservice@gamersguildaz.com with something showing that you are a veteran (ID Card, paperwork, etc.) that has your name on it (Name must match the name on the membership account). The rebate will be processed in the form of a monthly $10 store credit rebate!
Q: What does Subscription auto order mean?
A: Sometimes there are people that want everything from a certain line of products. With this benefit all that you would need to do is let us know what you would like (for example: 1 of every Star Wars: Legion item released) and let us know how you would like to pay, store credit or invoice (If you choose store credit and don't have enough to cover the purchase we would invoice for the difference). Then we would automatically create the order and once the product is released, we would ship them or have them ready for pickup based on your preferences.
This is not a guarantee of allocation, it is meant as a convenience for our loyal Partners to make sure that they get the product that they want. Subscription availability is subject to approval by the Executive Management team, some extremely limited lines will not be approved as subscriptions.
Q: What kind of things can I expect in a mystery box?
A: Each mystery box will contain curated products based on your preferences. They will each have a value of somewhere from $50-$125 MSRP. For example, if you selected Magic: The Gathering for your box you might receive a mystery box that has a playmat, a pack of dragon shield sleeves, a set of D10 Dice, 6 set packs, a collector pack, and some stickers or other swag. The actual contents will be curated month to month, but this is an example of something that you might see!
Q: Am I guaranteed my pre-order?
A: As close to guaranteed as is possible. Barring some kind of severe allocation reduction from the distributor (if this occurs, we will prove that it wasn’t us by showing the communications). 99% of the time this does not happen (our orders go in so early to prevent this).
Q: Why is there a limit on the Member Pre-Order Items?
A: Many of the products that we are offering have limited allocations from distributors and publishers. We place limits on how much of the product people can order in our best attempt to get the product to as many people as possible. If a product becomes more available than we initially thought, we may offer a second wave of the product to members at MSRP but that is on a case-by-case basis.
Q: What is the limit on Member Pre-Order Items?
A: The limit for the product will be determined by how limited the allocation will be. Our standard limits are:
Standard Tag (This will be most normal CCG releases) - 2 cases
Specialty Tag (Collector boxes and some select other releases) - 2 boxes
Ultra Tag (This is super limited stuff, there will be times that these end up going to a lottery) - 1 box
Casual Tag (normally used for Pokemon ETBs and Bundles) - 5 units
Please check the listing carefully to see what the limit is, and it may differ from these depending on the product.
Q: A Member Pre-Order that I am interested in is sold out, is there anything I can do?
A: We need to collect pre-orders very early in most cases. In our continuing efforts to not accidentally oversell the amount that we list live for members when we put the listings up will be a conservative amount compared to what we expect to receive. If an item has sold out that doesn’t necessarily mean that we aren’t getting more, it means that we have sold out of what we are comfortable selling before we have final numbers from the distributors. In the description of each Member Pre-Order product there is a link to a survey, once the product is sold out if you are interested in purchasing the product please fill out the survey and once we have final allocations, we will go through the survey entries and create invoices for any product that we still have available for the Members.
Q: Can I purchase more than the limit of a product on Members Wholesale?
A: In some select cases we will offer a second wave of product to members. If we do this, you can purchase up to the limit set for that product, even if you have already purchased the product on the first wave. Most of the time there will only be a single wave of a product, if you would like more of the product than was available to the members you will usually still be able to purchase the product at the normal price on the site.
Q: Why are the Member Pre-Order Listings Limited but not the normal listings?
A: We are guaranteeing that Members get access to the products first and at MSRP or Market Price (whichever is better). To make sure that there is enough product to go around and that it doesn’t all get purchased by scalpers we are limiting the amount that can be purchased. The normal listings for the product will be at the full market price so we do not limit those in the same way. NO LESS THAN 50% OF AN ALLOCATED PRODUCT WILL BE OFFERED TO MEMBERS FIRST BEFORE BEING SOLD AT MARKET.
Q: Why can’t I return TCG Products?
A: Due to the price volatility of TCG Products we have decided not to accept returns on TCGs in order to extend our return policy on other products to a 30-day window. This also comes with a promise, we will never increase the price of your already placed TCG order if the market swings upwards. The price that you pay for a product is the price that you will get it for.