Job Title: Guild Service Representative - Tempe (GSR)
Job Description:
Overview: We are seeking a friendly, motivated person who has retail experience and wants to work towards reaching their career goals within a growing organization. The GSR is responsible for providing excellent customer service, maintaining a safe and clean retail environment, and assisting the department manager in reaching sales and profit goals while working as a team.
Responsibilities:
- Retail Operations:
- Handling cash register duties, including ringing up products, notifying customers of online orders being ready for pickup, and completing order fulfillment.
- Assisting customers with questions about product lines and making recommendations based on their needs.
- Conducting store tours and maintaining knowledge of store products.
- Maintaining a friendly and professional attitude.
- Escalate customer complaints to a Manager on Duty.
- Enforce the Code of Conduct and escalate any Code of Conduct complaints appropriately.
- Create an environment that enables customers to feel welcome, important and appreciated.
- Perform required opening and closing procedures.
- Learning and adapting to new and improved processes.
- Maintain store appearance by restocking, dusting, and facing products, performing bathroom checks, and cleaning glass surfaces.
- Labeling and stocking inventory.
- Reporting safety issues to managers.
- Able to lift 20-30lbs for medium lengths of time, typically around an hour per shift.
Qualifications:
- Customer service skills.
- Unwavering belief and support of the Gamers Guild AZ Code of Conduct and values.
- Excellent communication and organizational skills.
- Ability to work under pressure while maintaining a positive attitude.
- Strong work ethic and problem-solving skills.
Benefits:
- Health Insurance available, $140/m covered by the company.
- PTO up to 20 days/year depending on tenure.
- Sick time of 5 days/year.
- Competitive pay based on experience
- Employee discounts on products - usually cost + 10%, with some exceptions.
- Free Gamers Guild AZ membership.
- Payroll Advance - eligible after 120 days of employment, up to 5% of your annual pay. Limit goes up with tenure.
- Gym membership reimbursement, up to $15/month
Other Details
- Education Level Required: None
- Required Certifications/Licenses: None.
- Position Type: Part-Time or Full Time
- Shift(s): Evening; Day. Available as 8-hour shifts.
- Pay: $17.00 - $19.50 per hour
To Apply
Send an email with your resume to mikey.w@gamersguildusa.com
Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.