Job Title: Card Department Associate

Company: Gamers Guild
Location: Tempe, AZ 
Job Type: Full-Time

Pay Range: $17 - $18 per hour DOE

About Us:

Gamers Guild AZ is a company based on a simple idea: creating a safe, inclusive, and fun gaming space for EVERYONE, but specifically (due to it frequently not being so) minors, LGBTQ, persons of color, and women. We have a Code of Conduct in our stores that we expect everyone to follow and strongly enforce.

Gamers Guild AZ is proud to be a Certified Neurodiverse Workplace™ (CNW) accredited by the International Board of Credentialing and Continuing Education Standards (IBCCES).

Our Vision is to constantly improve our services, offerings, and community support while achieving the growth and stability necessary to offer new locations to a wider number of people. Ultimately, we hope to see a Gamers Guild in every city in North America: all united in their love of safe & fun gaming for all!

Role Overview

We are seeking an organized and detail-oriented individual who has retail experience and wants to work towards reaching their career goals within a growing organization. The Card Department Associate is responsible for providing excellent customer service, buying cards from customers, organizing and sorting card inventory, fulfilling card orders, and assisting the department manager in reaching sales and profit goals while working as a team.

Responsibilities

• Card Department & Customer Service
  • Process register transactions accurately with excellent customer service.
  • List and organize trading cards in the inventory system.
  • Perform regular stock checks and follow store procedures.
  • Buy cards from customers per store policies and pricing.
  • Maintain product knowledge to assist customers.
  • Report safety issues promptly.
  • Adapt to updated processes and workflows.
    
    
• Order Fulfillment
  • Review and process customer orders accurately.
  • Ensure item availability and update inventory as needed.
  • Package and label orders per shipping standards.
  • Conduct quality checks and resolve issues before shipping.
  • Coordinate shipping and provide tracking info.
  • Handle returns, exchanges, and customer inquiries professionally.
  • Use inventory systems and tools efficiently.
  • Suggest improvements to the online ordering experience.

Qualifications

• Commitment to Our Code of Conduct:
  • At Gamers Guild, we prioritize creating an inclusive and respectful environment for all customers and employees. Our staff must believe in, uphold, and reflect our Code of Conduct (Read more at https://gamersguildaz.com/pages/code-of-conduct)
    
    
• Capable of lifting 20-30lbs for moderate durations, typically around 30 minutes per shift.
• Categorical working knowledge of Magic: The Gathering as well as basic knowledge of various other collectible card games.
• Ability to identify fake cards following a set of guidelines.
• Ability to sit down and stand up repeatedly throughout a shift.
• Online ordering fulfillment skills.
• Capable of using inventory management system software.
  
• Superb organizational talent.
• Strong work ethic and critical thinking skills.
• Customer service skills.

Why Join Gamers Guild?

• Creative Freedom: Bring your ideas to life in a fun and passionate industry. Innovation is absolutely welcome and actively encouraged here at Gamers Guild; show us what you’ve got!
• Growth Opportunity: Be part of a growing small business where your input directly impacts our success as we rapidly expand.
• Community Focus: Work with a team dedicated to fostering a vibrant and inclusive gaming culture.

• Employee Benefits: 
  • Health, Dental, Vision, and Hospital Indemnity Insurance available
  • Parental Leave
  • PTO up to 20 days/year depending on tenure.
  • Sick time of 5 days/year.
  • Competitive pay based on experience
  • Employee discounts on products - usually cost + 10%, with some exceptions and 20% discount at Forks & Boards
  • Free Gamers Guild AZ membership. 
  • Payroll Advance - eligible after 120 days of employment, up to 5% of your annual pay. Limit goes up with tenure.
  • Gym membership reimbursement, up to $15/month

How to Apply:

If you’re excited about this opportunity and meet the qualifications, we’d love to hear from you! Send your resume and a cover letter to hr@gamersguildaz.com.

Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.