Job Title: Assistant Store Manager - Tempe (ASM)
About Us
Gamers Guild is a company based on a simple idea: creating a safe, inclusive, and fun gaming space for EVERYONE, but specifically (due to it frequently not being so) minors, LGBTQ, persons of color, and women. We have a Code of Conduct in our stores that we expect everyone to follow, and we will strongly enforce it.
Job Description:
Overview: We are seeking a task-oriented people leader who can take and give direction well in a busy retail environment. As the ASM, you will oversee the storefront and employees on a day-to-day basis, as well as be responsible for the store running smoothly, achieving sales goals, ensuring all daily floor tasks are completed, and running the various events that take place during your shift. You will also be the Manager on Duty (MOD) on the floor during your shifts in the absence of the General Manager.
Responsibilities:
- Staff Management:
- Delegate daily tasks to the GSRs to ensure store cleanliness, stock rotation, and proper coverage at the POS.
- Train staff on tasks and procedures while maintaining a positive work environment.
- Assist the General Manager with employee development and long-term growth.
- Customer Service and Escalations:
- Act as a Manager on Duty to ensure positive customer experiences.
- De-escalate customer complaints using store guidelines and policies.
- Enforce the Code of Conduct and escalate any Code of Conduct complaints appropriately.
- Inventory Audits and Management:
- Monitor shelves to order restocks and ensure proper item facing.
- Ensure online orders are properly received, customers are notified, and items marked as picked up when appropriate.
- Verify order shipments from vendors and adjust inventory.
- Event Management and Execution:
- Notify the community through announcements and advertisements both in-person and online via discord.
- Manage tournament software on the computer for in-store events.
- Coordinate with Events Manager to create and post event listings online.
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Allocate table space for events to avoid seating clashes.
- Storefront Management:
- Communicate effectively with colleagues and supervisors.
- Responsible for store appearance and cleanliness.
- Handle employee complaints and escalate issues as needed.
Qualifications:
- Proven experience of a similar role in the retail industry. Preferably in the tabletop industry.
- Unwavering belief and support of the Gamers Guild AZ Code of Conduct and values.
- Strong leadership and people management skills.
- Excellent communication and organizational skills.
- Ability to work under pressure while maintaining a positive attitude.
- This job description is not exhaustive and may be subject to change in accordance with the company's business needs.
Benefits:
- Health Insurance available, $140/m covered by the company.
- PTO up to 20 days/year depending on tenure.
- Sick time of 5 days/year.
- Competitive pay based on experience
- Employee discounts on products - usually cost + 10%, with some exceptions.
- Free Gamers Guild AZ membership.
- Payroll Advance - eligible after 120 days of employment, up to 5% of your annual pay. Limit goes up with tenure.
- Gym membership reimbursement, up to $15/month
Other Details
- Education Level Required: High School Diploma or equivalent.
- Required Certifications/Licenses: None.
- Position Type: Part Time
- Shift(s): Evening; Day. Available as 8-hour shifts.
- Pay: $20.00 - 23.00 per hour.
- Additional $1 per hour for Fluent Bilingual Speakers (Languages including but not limited to Spanish, Chinese, ASL etc)
To Apply - Send an email with your cover letter and resume to mikey.w@gamersguildusa.com
If you have a passion for customer service and have previous leadership experience, come join us as an Assistant Store Manager and work towards your career goals with Gamers Guild AZ!
Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.