Part-Time - Guild Service Representative (GSR)

Job Title - Guild Service Representative (GSR)

Company: Gamers Guild
Location: North Phoenix (1818 W Bell Rd Suite 115, Phoenix, AZ 85023)
Hours: 24-28 hours per week
Job Type: Part-Time

Pay Range: $16.50-$19.00/hr DOE

About Us

Gamers Guild AZ is a company based on a simple idea: creating a safe, inclusive, and fun gaming space for EVERYONE, but specifically (due to it frequently not being so) minors, LGBTQ, persons of color, and women. We have a Code of Conduct in our stores that we expect everyone to follow and strongly enforce.

Gamers Guild AZ is proud to be a Certified Neurodiverse Workplace™ (CNW) accredited by the International Board of Credentialing and Continuing Education Standards (IBCCES).

Our Vision is to constantly improve our services, offerings, and community support while achieving the growth and stability necessary to offer new locations to a wider number of people. Ultimately, we hope to see a Gamers Guild in every city in North America: all united in their love of safe & fun gaming for all!

Role Overview

We are seeking a friendly, motivated person who has retail experience and wants to work towards reaching their career goals within a growing organization. The GSR is responsible for providing excellent customer service, maintaining a safe and clean retail environment, and assisting the department manager in reaching sales and profit goals while working as a team.

Key Responsibilities

• Retail Operations:
  • Handling cash register duties, including ringing up products, notifying customers of online orders being ready for pickup, and completing order fulfillment.
  • Assisting customers with questions about product lines and making recommendations based on their needs.
  • Conducting store tours and maintaining knowledge of store products.
    
    
• Customer Service:
  • Maintaining a friendly and professional attitude.
  • Escalate customer complaints to a Manager on Duty.
  • Enforce the Code of Conduct and escalate any Code of Conduct complaints appropriately.
  • Create an environment that enables customers to feel welcome, important and appreciated. 
    
    
• Store Operations
• Perform required opening and closing procedures.
• Learning and adapting to new and improved processes.
• Maintain store appearance by restocking, dusting, and facing products, performing bathroom checks, and cleaning glass surfaces.
• Labeling and stocking inventory. 
• Reporting safety issues to managers.
• Able to lift up to 50lbs for medium lengths of time, typically around an hour per shift total.

Qualifications

• Commitment to Our Code of Conduct:

  • At Gamers Guild, we prioritize creating an inclusive and respectful environment for all customers and employees. Our Events and Community Engagement Manager must believe in, uphold, and reflect our Code of Conduct, ensuring that our internal brand messaging remains welcoming, ethical, and aligned with our community standards. (Read more at https://gamersguildaz.com/pages/code-of-conduct)

• Customer service skills.
• Excellent communication and organizational skills. 
• Ability to work under pressure while maintaining a positive attitude.
• Strong work ethic and problem-solving skills.

Why Join Gamers Guild?

• Creative Freedom: Bring your ideas to life in a fun and passionate industry. Innovation is absolutely welcome and actively encouraged here at Gamers Guild; show us what you’ve got!
• Growth Opportunity: Be part of a growing small business where your input directly impacts our success as we rapidly expand.
• Community Focus: Work with a team dedicated to fostering a vibrant and inclusive gaming culture.
• Employee Benefits: 
• Health, Dental, Vision, and Hospital Indemnity Insurance available
• Parental Leave (up to 12 weeks)
• PTO up to 20 days/year depending on tenure.
• Sick time of 5 days/year.
• Competitive pay based on experience
• Employee discounts on products - usually cost + 10%, with some exceptions and 20% discount at Forks & Boards
• Free Gamers Guild AZ membership. 
• Payroll Advance - eligible after 120 days of employment, up to 5% of your annual pay. Limit goes up with tenure.
• Gym membership reimbursement, up to $15/month.

How to Apply:

If you’re excited about this opportunity and meet the qualifications, we’d love to hear from you! Send your resume, a cover letter, and examples of your previous work product to hr@gamersguildaz.com.

Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.